Complaints Procedure

If you wish to raise an issue or complaint to

At a trading style of Motor Depot Ltd) we believe that if a customer wishes to register a concern or make a complaint, they should find it easy to do so. Our policy is to welcome complaints and look to ensure that complaints are dealt with professionally, consistently and in a timely manner. You can view our FAQS, provide feedback or submit a concern on our Customer Care page here. You can download a copy of our full complaints policy here.

Customer Service Policy

‘It is the policy of to make buying, selling, and owning a used car more enjoyable for everyone. We are committed to exceeding our customers’ expectations by providing them with timely, professional, and courteous service to deliver an awesome customer experience.

We will work diligently to resolve any issues or concerns that our customers may have promptly and efficiently. Our goal is to build long-term relationships with our customers based on our values, Friendly, Courageous, Caring, Reliable, Passionate, Innovative and core value being Transparent in everything we do’

·      Offer great value products that exceed customer expectations across the car buying and owning experience. 

·      Create a workplace culture that is one of shared purpose and values, trust, co-operation, safety, risk taking, accountability, equity, and happiness.

·      Create a standard for preparation and consistently deliver against it to meet customer expectations.

·      Customers to know that cares about being a sustainable and circular business.

Customer experience is important to us, and we want to make sure that we are providing the best possible service with the customer placed at the heart of everything that we do. If you have any suggestions on how we can improve our customer experience, please share them with us Customer Care ( we would also love you to call us, or pop in and see us at one of our 12 branches.