Customer care


Are we getting it right?

Here at the customer experience is at the heart of all we do, we welcome your feedback to ensure we continue to improve the service we provide. We want to help as quickly as possible, you can browse our frequently asked questions, ask us a question, submit feedback or make a complaint by choosing the right option for you below, we will come back to you in less than 24 hours, that’s our service guarantee.

If you wish to call the branch directly you can find all contact numbers here, please choose option 2 to reach your desired branch, the quick feedback forms below will email the branch directly with your enquiry, question or complaint. We believe that if a customer wishes to register a concern or make a complaint, they should find it easy to do so. Our policy is to welcome complaints and look ensure that complaints are dealt with professionally, consistently and in a timely manner. You can download a copy of our full complaints policy by clicking the link below:

Complaints Policy

Before you purchase

Frequently asked questions

Do you offer delivery?

Is my deposit refundable?

How do I reserve a vehicle?

After your purchase

Frequently asked questions

I'd like to pass on praise for a member of the team

What if I have an issue with the car after purchase?

Is there a returns policy?

I have purchased an additional warranty for my new car, who do I contact?

Can I change my car before the end of my finance agreement?

I purchased the Duracare Titan Total Vehicle Protection for my car and need to make a claim, who do I contact?

I have a Service Plan for my car with, how do I book this in with you?

When will I receive the V5 documents for my car?

I am not happy with the service I have received, what do I do?

I have just received my car on home delivery, how do I tax it?

Is the manufacturer warranty still valid?

Sell or part ex your car today

There has never been a better time to sell or part-ex your car