Customer care

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Are we getting it right?

Here at CarSupermarket.com the customer experience is at the heart of all we do, we welcome your feedback to ensure we continue to improve the service we provide. We want to help as quickly as possible, you can browse our frequently asked questions, ask us a question, submit feedback or make a complaint by choosing the right option for you below, we will come back to you in less than 24 hours, that’s our service guarantee.

If you wish to call the branch directly you can find all contact numbers here, please choose option 2 to reach your desired branch, the quick feedback forms below will email the branch directly with your enquiry, question or complaint. We believe that if a customer wishes to register a concern or make a complaint, they should find it easy to do so. Our policy is to welcome complaints and look ensure that complaints are dealt with professionally, consistently and in a timely manner. You can download a copy of our full complaints policy by clicking the link below:

Complaints Policy

Frequently asked questions

Why should I buy a car from you?

Are your prices negotiable?

Do your cars come with a service history?

Do your cars come with a valid MOT?

Do I have to pay an admin fee? What does this cover?

Can I add my personal number plate before the car is delivered to me or before collection?

How do I get in touch with CarSupermarket.com?

Can I see a car before I buy it?

How can I receive my new car?

How do I reserve a car? How much is the deposit?

How long is my reservation held for?

What happens after I reserve a car online?

Is my deposit on a car refundable?

I’ve seen a car at a CarSupermarket.com branch that I love – can I drive away today?

What is included in the preparation process?

Do you accept cash payments?

What is the difference between PCP and HP finance agreements?

How long does it take to get a finance decision?

What information do you need from me to apply for finance?

When would my first finance payment be due?

I have poor credit, can I still get a finance deal?

What happens if I have outstanding finance against my current car?

Sell or part ex your car today

There has never been a better time to sell or part-ex your car