How Does Contactless Car Buying Work?

Contactless car buying from CarSupermarket.com

CarSupermarket.com was launched as the original 'Click and Deliver' car buying service and at CarSupermarket.com you have always been able to order and take delivery of a car without ever leaving your front door! We've now extended that to launch our new Click & Collect service. As part of the Motor Depot Group our team of Online Customer Advisors have been successfully selling cars ‘contactless’ since 2015, delivering thousands of cars all over the UK.

Our ‘contactless’ service has revolutionised buying a car online, making it easier, more transparent and hassle-free than ever. Join CarSupermarket.com's used car-buying revolution by following these three simple steps:

Step 1 - Choose your vehicle

Browse over 3,000 vehicles - from 35 manufacturers - that are currently available on our website.

Filter the search at your convenience. We offer fifteen separate vehicle parameters that will help you identify your ideal vehicle.

If you are looking to buy your new car on finance then search by your potential monthly budget if you have one in mind. At CarSupermarket.com we believe you will be pleasantly surprised at what cars are available at your chosen budget.

Rest assured that you can choose with confidence. All of our vehicles undergo rigorous quality-control checks, from mechanical parts to paintwork, to ensure they meet our high, exacting standards.

Step 2 - Get in touch

Once you’ve found a vehicle which interests you, contact us. This can be via telephone, email or you may prefer to utilise our live chat service.

We also offer the ability to apply for car finance via our website or check your likelihood of being accepted for credit.

When we have your enquiry, one of our dedicated customer advisors will be on hand to answer any questions you may have about the vehicle you have chosen.

If you are happy to purchase the vehicle, the advisor will immediately take the car off sale. You will then be guided through the paperwork needed to complete the remainder of the process.

Remember, if you require car finance, that is no problem. Subject to eligibility, our advisor can arrange this via a select panel of lenders we work with.

If you are looking to part-exchange a vehicle as part of the deal, again, no problem. Our advisor can value your vehicle without physically seeing it. If there is existing finance which needs to be settled, we can do that, whilst the option would be there for you take any ‘equity’ as cashback!

Please note, all of the above can be completed on the phone or via email, ensuring the process is as 'contactless' as possible.

Step 3 - Click & Collect or Home Delivery

Once the customer adviser has completed all of the necessary the paperwork, you will be contacted by one of our 'handover specialists'.

They will confirm all details before arranging either a click and collect slot at your closest CarSupermarket.com location or a delivery of your new vehicle at your convenience. They will also arrange collection of any part-exchange vehicle involved in the deal, informing you of what you will need to have available on 'handover' to complete the transaction..

Click & Collect
When you arrive at your closest CarSupermarket.com location, you will be directed to a clearly signposted area and should park in an allocated parking space. At your allocated time you should approach the click and collect desk located outside the showroom. Here you can collect your keys and handover pack from the desk and you will be given the time and space to inspect your new vehicle. Meanwhile, if there is a part-exchange involved a member of our Click & Collect team will inspect your vehicle against your given description. 

 

Home Delivery
On arrival, our driver will allow you the time and space to inspect your new vehicle and will not drive away unless your completely happy with everything. Meanwhile, if there is a part-exchange involved, our driver needs to ensure it matches the description you have provided. If everything is ok, our driver will complete the transaction by leaving you with a 'handover pack' and the keys to your new car!