Customer service standards are on the decline and when it comes to looking after UK car customers, the only brands worth shouting about are from Korea and Japan.
According to the UK Customer Service Index (UKCSI) there were only five car makers in the top 50 organisations for customer service, with Suzuki top choice for the second year running coming in sixth place overall, matching the score of Amazon.
Hyundai (16th), Toyota (20th) Kia (26th) and Honda (34th) were also represented in the top 50, though according to the institute’s chief executive Jo Causon, the results were ‘not a cause for celebration’ as the UKCSI poll revealed that most companies’ satisfaction ratings were in decline. John Lewis, first direct and Next were the most highly rated organisations while the Telecommunications and Media sector showed the biggest improvement improving to its highest overall score ever.
Suzuki GB's managing director Nobuo Suyama said: “We are very proud of our achievement to have again been recognised as the best car brand in the index. Continuing to evolve the Suzuki customer experience has been a core focus during recent years, and the ongoing efforts have clearly paid off.
“Without the support of our nationwide dealer network, and the hundreds of people that work tirelessly for the brand to deliver exceptional standards for our customers week in, week out, we could not have delivered such a fantastic result.
"I would like to congratulate everyone who has played a part in this success, and it marks an even greater achievement than before.”