Britain’s Best And Worst Motorway Service Stations Revealed

Tue 14th Aug 2018

If the UK’s service stations on the motorway network are something of a guilty pleasure, it is clear that some experiences are more pleasurable than others, but which takes the prize of Britain’s No.1?

Transport user watchdog, Transport Focus, questioned 9.600 customers on their experiences at 111 different motorway services, commenting on everything from the toilets, staffing and food. More than 90 per cent of those surveyed admitted that they were satisfied with their visit, which suggests that the driving public is quite fond of their scheduled stop-offs.

Other key findings from the survey were:

  • the friendliness of staff was rated good by 94 per cent of visitors

  • 89 per cent of visitors were satisfied with the cleanliness of the toilets

  • at 88 per cent, satisfaction rates among people who drive for a living showed the biggest year-on-year increase, but remains lowest across all driver groups

  • 66 per cent of visitors thought the food or drink available to eat in the services was value for money

  • 24 per cent of visitors said they arrived at the services in a tired, stressed or frustrated frame of mind; this was reduced to just 5 per cent when leaving to go back on the road. This highlights the beneficial impact that a good motorway services experience can have on driving standards and road safety.

Speaking about the survey, Anthony Smith, chief executive of Transport Focus said: “As the summer holiday getaway gets into full swing it’s good to see motorway services customers feel they get a good experience.

“Motorway services play an important role in providing the break motorists need. Drivers tell us they feel less stressed and more awake.

“Motorway service operators need to focus on ensuring customers see their experience as value for the money they’ve paid – that there is good range of food on offer and that buildings are maintained to a high standard.”

The highest ranked service station was Norton Canes, operated by Roadchef, which received an impressive 100% satisfaction rating. The lowest score was at Moto’s Thurrock services on the M25, though both Thurrock and Toddington Southbound which scored lowest, were under refurbishments.

England’s best motorway services in 2018

  1. Norton Canes (M6 toll) – operated by Roadchef – 100% satisfaction rating

  2. Stafford Southbound (M6) – Roadchef – 99%

  3. Wetherby (A1 (M)) – Moto – 99%

  4. Hilton Park Southbound (M6) – Moto – 99%

  5. Corley Southbound (M6) – Welcome Break – 99%

  6. Tebay Southbound (M6) – Westmorland – 99%

  7. Pease Pottage (M23) – Moto – 99%

  8. Woodall Southbound (M1) – Welcome Break – 99%

  9. Killington Lake (M6) – Roadchef – 99%

  10. Tebay Northbound (M6) – Westmorland – 99%

England’s worst motorway services in 2018

  1. Thurrock (M25) – Moto – 68%

  2. Toddington Southbound (M1) – Moto – 72%

  3. Southwaite Northbound (M6) – Moto – 80%

  4. Newport Pagnell South (M1) – Welcome Break – 81%

  5. Bridgwater (M5) – Moto – 81%