Rated: Britain’s Best And Worst Motorway Services

Thu 1st Aug 2019

They may be a necessary evil of long car journeys, but some motorway service stations come with a lot of hidden horrors - a new survey has ranked the best and worst of the UK.

The poll by independent watchdog Transport Focus has surveyed 11,600 customers and found that the Severn Bridge station on the M48 is the worst ranked.

With a customer satisfaction rating of just 72 per cent, visitors to the services, which has a Costa and a Burger King amongst its amenities, described the services as a ‘totally disgusting place’ with flies buzzing around the restaurant, while another described Severn View Services as ‘grim’.

Others to feel the wrath of weary travellers were Burtonwood on the M62, Cullompton on the M5, Frankley Southbound on the M5 and Charnock Richard on the M6.

Meanwhile Norton Canes is ranked as the best services in the country, with a customer satisfaction of 99 per cent, located on the M6 toll and operated by Roadchef, the services is a welcome reward for those who pay the toll premium.

Anthony Smith, chief executive of Transport Focus, said: “Motorway users tell us they have a good experience when visiting service areas, but it’s clear that many do not feel the experience is good value for money.

“They want pleasant, well-maintained facilities with good-quality food choices.

“Motorway services continue to play an important safety role providing drivers with the opportunity to take a break.

“Drivers confirm they feel less stressed and are more alert after stopping at motorway services.”