Our Response to the COVID-19 Virus Situation

We hope you and your family continue to be safe and well in these difficult times.

Following recent Government advice our showrooms are open to the public from Wednesday 2nd December. 

As part of reopening we have made changes to our site layouts to ensure we are following the recommended social distancing measures as well as providing sanitisation stations. In line with previously released Government guidelines, it is required by law that all members of the public should wear a face covering whilst in our showrooms.

We also continue to offer an appointment based Click & Collect service at our showrooms to help minimise your time on site or you could take advantage of our nationwide home delivery service. Both options providing greater customer flexibility in a safe and compliant environment.

We have already carried out a ‘deep sanitization’ process across all premises alongside a thorough health and safety review, ensuring that social distancing can be comfortably maintained and that all our environments remain safe and fully COVID 19 compliant, protecting both the safety of our staff, our customers and their families.


Buying Your Next Vehicle

Our friendly team are still available online, over the phone and on social media, available to help you choose and buy your next car. We’re also now offering greater flexibility, with our new ‘click and collect’ service operating across all of our branches in addition to our nationwide home delivery service (see below for further information on both). Our online team can be contacted during the hours of 8.30am-8pm Monday to Friday, 8.30am-5.30pm Saturday and 10.30am-4.30pm Sunday on 01482 567260, via email [email protected] or through our live chat system on our website.

You can secure your selected vehicle with as little as a £99 deposit. Please follow this link and enter the required details to apply for finance https://www.carsupermarket.com/apply-today


Visiting a Branch

In line with previously released Government guidelines, it is required by law that all members of the public should wear a face covering whilst in our showrooms. We have also made changes to our showroom layouts to ensure the safety of our customers and staff continues to be our number one priority

If you have reserved/ordered a vehicle and not yet taken delivery:

  • We recommend all visits are pre-booked through our online team
  • Social distancing measures are to be adhered to at all time
  • Our teams will follow the strict social distancing measures whilst wearing the required PPE
  • Showrooms desks have screens and the availability of PPE
  • Sanitisation stations available
  • 2-meter rule adhered to

For further information, please see both ‘Our latest COVID- 19 Health & Safety Info’ and ‘Public Health England Guidance COVID-19 Health & safety Info’ links in the More Information section below.


Safe Test Drives

We have fully considered test drives and the safety of our customers and employees. The following precautions have been introduced to enable safe test drives to take place.

  • We recommend all test drives are booked through our online team
  • Our teams will follow the strict social distancing measures whilst wearing the required PPE
  • Only the intended purchaser can test drive the vehicle
  • Vehicles fully sanitised prior to been available for test drives
  • Vehicle is fully ventilated and touch points sanitised before and after a test drive

For further information, please see both ‘Our latest COVID- 19 Health & Safety Info’ and ‘Public Health England Guidance COVID-19 Health & safety Info’ links in the More Information section below.


Click & Collect

We are offering a safe and contactless appointment based vehicle collection service across all our branches:

  • All customers will receive our Click and Collect COVID 19 safety plan prior to arrival
  • All paperwork and payments will be completed remotely prior to vehicle collection
  • You will be given an allocated time for collection.
  • The vehicle will be thoroughly cleaned and fully sanitised prior to collection.
  • Our teams will follow strict social distancing measures whilst wearing the required protective equipment
  • An allocated collection slot, date and time will be confirmed via text message.
  • Please do not come to branch without an allocated time slot.

For further information, please see both ‘Our latest COVID- 19 Health & Safety Info’ and ‘Public Health England Guidance COVID-19 Health & safety Info’ links in the More Information section below.

For more information on our Click and Collect service please visit our How Does Contactless Car Buying Work? page


Free Nationwide Home Delivery

We have made several changes to our Home Delivery service, ensuring the constant safety of our teams, our customers and their families. We have consistently followed and maintained COVID 19 guidelines and policies to ensure that we remain fully compliant with the latest Public Health England guidance related to the delivery of cars. These include:

  • All paperwork and payments will be completed remotely prior to delivery
  • As part of the pre-delivery valet the vehicle will be fully sanitised
  • Our drivers will wear protective equipment at all times during the delivery of your vehicle
  • The car will be disinfected prior to hand over at the point of delivery

For further information, please see both ‘Our latest COVID- 19 Health & Safety Info’ and ‘Public Health England Guidance COVID-19 Health & safety Info’ links in the More Information section below.

For more information on our Home Delivery service please visit our How Does Contactless Car Buying Work? page


Vehicle Preparation

Our vehicle preparation processes have been further enhanced to ensure that each vehicle is prepared in a safe and compliant way, adhering to all ‘Public Health England’ guidance standards:

  • Protective equipment will be worn when required by each of our preparation teams.
  • All touchable surfaces will be wiped/sprayed using the correct anti-bacterial disinfectant products after every stage of the preparation process, followed by a comprehensive final valet including sanitisation of the vehicle
  • Every sold vehicle will under-go a final quality control preparation check, prior to handover or delivery to the end user.

For further information, please see both ‘Our latest COVID- 19 Health & Safety Info’ and ‘Public Health England Guidance COVID-19 Health & safety Info’ links in the More Information section below.


Servicing & M.O.T bookings

Our service team are at hand to answer any questions and deal with booking service & MOT requirements, they can be contacted by calling the relevant Branch

  • Please call your local branch and our teams will happily book your service/M.O.T for when we have an available day.
  • We will give an allocated drop off time to ensure we can keep within the current social distancing measures. 
  • Locking wheel nuts and service packs will need to be left on the passenger seat of the vehicle
  • We are not able to offer loan cars or waiting appointments at this time.
  • All vehicles will need to be left with us and as soon as your vehicle is ready, we will contact you to arrange an allocated collection time.
  • Keys will be sanitised when handed to and from our service advisors.
  • The vehicle will need to be ventilated and touch points sanitised before and after they have been worked on by our technicians and service advisors.

For further information, please see both ‘Our latest COVID- 19 Health & Safety Info’ and ‘Public Health England Guidance COVID-19 Health & safety Info’ links in the More Information section below.


We would ask everyone to be patient at this time, our priority is to ensure the safety of our customers, our staff, and their families.