Terms of Sale
Please read these terms of sale carefully.
You will be asked to expressly agree to these terms of sale before you place an order for products from our website.
In these terms of sale, "we" means CarSupermarket.com, a trading style of Motor Depot Limited (and "us" and "our" will be construed accordingly); and "you" means our customer or potential customer for products (and "your" will be construed accordingly).
(3) Order process
The advertising of products on our website constitutes an "invitation to treat"; and your order for products constitutes a contractual offer. No contract will come into force between you and us until we accept your order in accordance with the procedure detailed below.
In order to enter into a contract to purchase products from us, you will need to take the following steps:
(i) you must contact us either by telephone or, email or our online enquiry form with the details of the vehicle you wish to purchase; (ii) We will confirm the vehicle details with you and take a deposit by debit or credit card to reserve that vehicle; (iii) we will then send you an initial acknowledgement; and (iv) once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order."
We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.
The only language in which we provide these terms of sale is English.
Before you place your order, you will have the opportunity of identifying whether you have made any input errors by discussing your order with one of our sales representatives. You will also have the opportunity to rectify any mistakes once you have received your order confirmation. You may correct those input errors before placing your order by emailing us to [email protected] or telephoning us on 01482 661400.
(4) The products
Used and New vehicles as advertised on our website.
(5) Price and payment
Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when you place an order for the product.
In addition to the price of the products, you may have to pay a delivery charge, which will be confirmed when you order the product.
Payment must be made prior to the release of the product to you. We may withhold the products and/or cancel the contract between us if the payment is not received from you in full in cleared funds.
The prices on the website include all value added taxes (where applicable).
Payment for all products must be made by cleared funds such as a bank transfer, debit card or by using our approved finance providers. Payments taken by credit card are limited to £1,000 per transaction.
Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.
If you dispute any payment made to us you must contact us immediately and provide full details of your claim. If you submit an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of the charge-back: (i) an amount equal to the amount of the charge-back; (ii) all third party expenses incurred by us in relation to the charge-back (include charges made by our or your bank or payment processor or card issuer); (iii) an administration fee of GBP 50 (including VAT); and (iv) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this paragraph (including without limitation the cost of legal fees and debt collection fees).
Without prejudice to our other rights, if you submit an unjustified credit card, debit card or other charge-back, then we may terminate any contracts between you and us under these terms of sale by giving you written notice of termination.
For the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back.
(6) Your warranties
You warrant to us that:
(a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;(b) the information provided in your order is accurate and complete;(c) you will be able to accept delivery of the products;(d) you are resident in the United Kingdom; and(e) you are at least 18 years of age.
(7) Delivery policy
We will arrange for the products to be delivered to the address for delivery indicated in your order.
We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 14 days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days of the later of receipt of payment and the date of our order confirmation.
(8) Risk and ownership
The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon the later of:
(a) delivery of the products; and(b) receipt by us of full payment of all sums due in respect of the products (including delivery charges).We will be entitled to recover payment for the products even where ownership has not passed to you.
(9) "Cooling off" period
Under the Consumer Contracts Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 14 days after the day you received the relevant products or products (subject to the limitations set out below).
In order to cancel a contract in this way, you must give to us written notice of cancellation.
If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them.
If you cancel a contract on this basis, you will be refunded in full (including the cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to us.
If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.
(10) 15-Day Money Back Guarantee
Carsupermarket.com are happy to provide you with a 15-day money back guarantee. This period begins from the day you collect or receive delivery of your vehicle. This is in addition to your statutory cancellation rights or your right to withdrawal.
Within the 15-Day Money Back Guarantee Period, if you request to cancel your order and return the vehicle to us your vehicle will be appraised by an employee of Carsupermarket.com for any damage or mileage changes (calculated against the vehicle’s mileage noted on your delivery or collection invoice).
You will be liable for any damage present which was not noted when you accepted the vehicle. Any cost will be deducted from your final refund amount or charged to you, we will require these funds prior to a refund being processed.
The 15-Day Money Back Guarantee will give all customers an additional mileage allowance of 250 miles for usage above the original recorded delivery or collection mileage. All additional mileage over and above the allowance will be charged at £1.00 per mile. This will be deducted from your final refund amount or charged to you, and we will require these funds prior to a refund being processed.
You will be responsible for the return of the vehicle back to a carsupermarket.com branch. If you are unable to organise the return of the vehicle, we can make the arrangements, a charge of £2 per mile will be applied (This cost will be from your closest branch location to your home address and the returning journey) you will be advised of the cost and this will need to be paid before the agreed date of collection.
Your vehicle must be returned to us within 48 hours of your cancellation being accepted by ourselves. This period will begin from the day we acknowledge your cancelation request, unless agreed otherwise with CarSupermarket.com.
Your refund will be made within 5-7 days of the vehicle being returned to us. This period will begin from the day you return the vehicle to one of our dealerships.
If your agreed order included a part-exchange, we cannot guarantee that we will be able to return this. If your part exchange included negative equity from a previous agreement, you will be liable to pay this difference and this amount will be deducted from your final refund amount or charged to you. We will require these funds to be paid prior to the vehicle being returned.
No refund will be made until the vehicle has been appraised by a Carsupermarket.com employee. If we intend to make any further deductions from your final refund amount, then you will be made aware of this amount prior to the refund.
(11) Statutory rights
Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).
If you cancel a contract and are entitled to a refund, we will usually refund any money received from you by cheque. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.
(13) Limitations and exclusions of liability
Nothing in the terms of sale will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c) limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987; (d) limit any liability of a party in any way that is not permitted under applicable law; or (e) exclude any liability of a party that may not be excluded under applicable law. Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the terms of sale.
The limitations and exclusions of liability set out in this Section [and elsewhere in the terms of sale]: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.
We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
(14) General terms
Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.
If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.
No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.
You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time - providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.
Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.
Subject to the first paragraph of Section : these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.
These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.
(15) About us
Our full name is CarSupermarket.com - a trading style of Motor Depot Limited.
Our registered office is and our principal trading address is Motor Depot Limited, Bridge Haven One, Saxon Way, Hessle, East Yorkshire, HU13 9PG.
Our company registration number is 4316950.
Our email address is [email protected]
Our VAT number is VAT number 780 4977 88.